Confession time
Have you ever done something that you are very ashamed of? Do you hate it when someone (aka Mr Knits) reminds you of it every once in a while? I'm thinking if I confess my bad to all of you it will lighten my load. Probably not, but here goes....
In our town, we have some "challenged" people, who have a reputation for upsetting local customers with their odd and aggressive behavior. One particular couple- a brother and sister - have been banned from the bank, the grocery store and a few other shops unless their social worker is with them as they tend to scare people out of the stores. They come in here to use our phone and washroom, and I really don't like it. Mr Knits on the other hand is very compassionate and allows them to even warm up by the fire in the winter. We have to keep a can of air freshener by Mr Knits' cash register so we can fumigate the store after they leave though
One day this past winter, Mr Knits was out of the store on an errand, and I thought I saw the sister of this couple enter the shop. I asked my amazing co-op student to go out and "tell" Sis unless she had money to buy something she had to leave.
Ooops! It was a first time customer who had driven about 80 kilometers to visit our store! When I realized my mistake, I went out and apologized profusely, but the customer was still quite insulted and rightly so. Luckily, Mr Knits returned and smoothed out the situation, the customer purchased what she came for, and all was well.
Since this incident, I have not had the nerve to turn this disadvantaged couple from the store. I truly have learned my lesson.
Except for one thing. If you know who I'm talking about, wouldn't you be horrified to be mistaken for Sis?
In our town, we have some "challenged" people, who have a reputation for upsetting local customers with their odd and aggressive behavior. One particular couple- a brother and sister - have been banned from the bank, the grocery store and a few other shops unless their social worker is with them as they tend to scare people out of the stores. They come in here to use our phone and washroom, and I really don't like it. Mr Knits on the other hand is very compassionate and allows them to even warm up by the fire in the winter. We have to keep a can of air freshener by Mr Knits' cash register so we can fumigate the store after they leave though
One day this past winter, Mr Knits was out of the store on an errand, and I thought I saw the sister of this couple enter the shop. I asked my amazing co-op student to go out and "tell" Sis unless she had money to buy something she had to leave.
Ooops! It was a first time customer who had driven about 80 kilometers to visit our store! When I realized my mistake, I went out and apologized profusely, but the customer was still quite insulted and rightly so. Luckily, Mr Knits returned and smoothed out the situation, the customer purchased what she came for, and all was well.
Since this incident, I have not had the nerve to turn this disadvantaged couple from the store. I truly have learned my lesson.
Except for one thing. If you know who I'm talking about, wouldn't you be horrified to be mistaken for Sis?
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